Microsoft Teams Managed Services

Microsoft Teams Voice Managed Services

It’s one thing having Microsoft Teams Voice, it’s another making sure that it’s managed in a secure and consistent way. This is where Circle Cloud can help! 

 

Have your users trained and supported with our Managed Service packages. See what’s available below…

Our Support Overview
T For Team Members

Supporting Microsoft Teams Voice

End User Helpdesk: Your end users can call our helpdesk to gain immediate assistance with any Microsoft Teams Voice issues.

Out of hours on call availability: If your phone system is down or causing your business a serious problem and it’s outside of business hours, call us and you will have a Teams specialist looking at your issue immediately.

Service Requests (adds, moves and changes): Included in the service are service requests such as setting up new users, provisioning new users, forwarding etc. Get in touch with our desk and your request will be actioned.

Geometrically Increasing Graph

Call Reporting in Microsoft Teams Voice

User & Call Queue Reporting: The out of the box reporting from Teams doesn’t meet the needs of all businesses. We have our own hosted reporting platform that you can access to view call queue statistics and live queue availability information to see who is available and who isn’t. These reports are crucial to ensure your team are providing the best telephone service to your customers.

User Adoption Reporting: It’s important to know how well your organisation is adopting the various features of Teams so that you can address poor adoption in parts of your business. Our adoption reports help identify who is using Teams and what they are using it for, providing insight that is useful when creating training plans.

Cloud

Call Recording in Microsoft Teams Voice

Our cloud based call recording solution allows you to store all phone calls made within your organisation. This is useful for dispute resolution and training purposes. For teams that take payments over the phone there are features to allow the user to pause call recording whilst taking payment details.

NOTE: Call recording customers will need to host an Azure virtual machine within their own tenant.

If you don’t already have Microsoft Teams Voice, you might want to check out our Microsoft Teams Voice Implementation page, where you can find out more about how we can help you with migrations and installations.

Tick List

Tiered Packages

We have built 3 tiered packages to cover every organisation’s needs. The breakdown of what’s included in each package is provided in the table below. To help you out, we have provided an overview of the units of support on offer. Included in this breakdown is an overview of what’s covered as part of our Call Reporting and Call Recording service.

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Support
Services Plan 1 Plan 1 Plan 2 Plan 2 Plan 3 Plan 3
End user helpdesk availability
Out of hours on call availability for critical issues
Service requests for adds, moves and changes
Reporting
Services Plan 1 Plan 1 Plan 2 Plan 2 Plan 3 Plan 3
User and call queue reporting
User adoption reporting
Call Recording
Services Plan 1 Plan 1 Plan 2 Plan 2 Plan 3 Plan 3
All teams voice calls recorded to cloud hosted solution
End user helpdesk availability

Your end users can call our helpdesk to gain immediate assistance with any Microsoft Teams Voice issues.

Out of hours on call availability for critical issues

If your phone system is down or causing your business a serious problem and it’s outside of business hours, call us and you will have a Teams specialist looking at your issue immediately.

Service requests for adds, moves and changes

Included in the service are service requests such as setting up new users, provisioning new users, forwarding etc. Get in touch with our desk and your request will be actioned.

User and call queue reporting

The out of the box reporting from Teams doesn’t meet the needs of all businesses. We have our own hosted reporting platform that you can access to view call queue statistics and live queue availability information to see who is available and who isn’t. These reports are crucial to ensure your team are providing the best telephone service to your customers.

User adoption reporting

It’s important to know how well your organisation is adopting the various features of Teams so that you can address poor adoption in parts of your business. Our adoption reports help identify who is using Teams and what they are using it for, providing insight that is useful when creating training plans.

All teams voice calls recorded to cloud hosted solution

Our cloud based call recording solution allows you to store all phone calls made in your organisation. This is useful for dispute resolution and training purposes. For teams that take payments over the phone there are features to allow the user to pause call recording whilst taking payment details.

** Call recording customers will need to host an Azure virtual machine within their own tenant.

Find out what Microsoft Teams can do for your business, with the help of Circle Cloud
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