Microsoft Teams Consultancy

Microsoft Teams Voice Implementation

Lots of people know about Microsoft Teams for its native real time collaboration capabilities, such as the ability to communicate with colleagues using the instant chat functionality and video call, as well as attend online meetings and access shared files. However, by also implementing Microsoft Teams as a cloud based phone system, Microsoft Teams can become your organisation’s complete unified communications service. As specialists in Teams Voice Solutions, Circle Cloud are the perfect partner to support you on your Microsoft Teams Voice implementation.

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Implementing Microsoft Teams Voice

Circle Cloud’s approach to implementing Microsoft Teams Voice has been designed by learning lessons from many customer projects. Our process begins with a Microsoft Teams Voice Consultant holding a requirements workshop, designed to ensure you have a full understanding of all the features within Microsoft Teams Voice. During this workshop, we establish how exactly you want Microsoft Teams Voice to work for your business. We agree your individual user’s capabilities for voice calling, such as number of minutes, international dialling permissions and call queue membership. Business-wide functionality, such as call queues and auto attendants, are designed and agreed upon. We build the system, arrange and deliver training sessions for all of your users and support you with porting your existing numbers into the system.

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Call Reporting and Recording

If you need Call recording and/or Call Reporting in Microsoft Teams Voice, we have a specific and unique solution for this as well. Circle Cloud will implement and manage this upon request. More information is provided on this on our Microsoft Teams Voice Managed Service page.

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Frequently Asked Questions

If you’re still wondering whether Microsoft Teams Voice is for you, we’d be happy to answer any of your questions. We’ve also included some responses to frequently asked questions below…

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We already have Microsoft Teams as part of Office 365, why do I need to buy anything extra?

Teams comes as part of the Office 365 Suite of applications. This “free” version allows you to communicate with your work colleagues through voice, video, or chat. The Teams Calling licence adds the ability to make and receive external phone calls and behind the scenes full phone system functionality. As part of our Microsoft Teams Implementation package, Circle Cloud will ensure the system is correctly licensed.

Can Microsoft Teams Voice replace all the features I have in my existing phone system?

Yes! Teams Voice provides a full complement of phone system functionality, including Auto Attendant, Call Transfer, Ring and Hunt Groups, Call Queuing, Voicemail with email notification and auto message transcribing, Night / Out of Hours Service, and Extension Dialling, to mention a few., Teams Voice can replicate the majority if not all standard phone system features.

Do I need to pay for any additional line rental for Microsoft Teams Voice?

No! Teams Calling is carried over your existing internet connection and requires no other line rental charges.

In Microsoft Teams Voice, how many devices can a single user have allocated to their licence?

Up to five live devices. This can be a mixture of Desktop Application, Mobile or Tablet app or Desktop Handset.

Can I use a conventional desktop handset with Microsoft Teams Voice?

Yes! Microsoft certify over 20 IP handsets to use with Teams Voice. Check out our blog post that we dedicated to this very topic here!

Can Microsoft Teams Voice work with a mobile?

Yes! The Teams application for iOS and Android provides all the calling functionality of the desktop application.

Can I retain my existing phone numbers if I move to Microsoft Teams Voice?

Yes! Any existing phone numbers (including DDIs) can be ported onto the Microsoft Teams Voice platform; this includes existing ISDN and PSTN numbers and IP Voice and SIP numbers.

How do Calling Charges work in Microsoft Teams Voice?

Circle Cloud’s Teams Voice service comes with inclusive UK Calls (01,02,03 and 07 numbers).

Can Microsoft Teams Voice be used outside of the UK?

Yes! Teams Calling is a fully global service which works in most countries around the world. Users based in international locations can also present a dialling code for the country in question and benefit from inclusive in-country calling.

Is Microsoft Teams Voice useful for staff based remotely or working from home?

Microsoft Teams and Microsoft Teams Voice is the perfect communications solution for staff working out of the main office or based at home. As a cloud-based platform, users can be based anywhere with an internet connection to be able to function as though they were in the office. Workers can use either the Desktop application, or mobile app to main and receive calls.

How easy is to make calls using the Microsoft Teams Voice application?

Very simple! Team Voice adds an onscreen dial pad for dialling a number, as well as the ability to highlight and automatically dial any phone number from an email, document or web page. The Teams Voice tab also provides a full call history and contact listing for easy dialling of commonly used numbers.

How easy is Teams Voice to setup as a full company phone system?

Teams Voice is no more difficult to configure than any hosted voice phone system and a Circle Cloud Microsoft Teams Voice consultant will take care of everything for you. Administration users will have access to a full admin portal where changes can be made to the core setup. As part of the Teams Voice solution, Circle Cloud offer a complete data acquisition, installation, configuration service as part of our Proposition. This fully project managed roll out is designed to make the movement to Teams Voice as a completely painless and seamless process.

Are updates to Microsoft Teams Voice free of charge?

Yes! Teams Voice, as part of Microsoft 365, is having new features installed automatically all the time. There is no charge for these updates.

Find out what Microsoft Teams can do for your business, with the help of Circle Cloud
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