Outstanding Service Guarantee
Don’t let sluggish IT support hold your business back

Circle Cloud are IT support specialists for SMEs. We’re so confident in what we do that we’ve introduced our Outstanding Service Guarantee. It includes money back for missed SLAs, generous break clauses, cyber resilience within 30 days and generous onboarding prices.

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Are you sick of IT companies demanding long contracts for nothing in return?
Well, we do things differently!

Outstanding Service Guarantee
What’s Included In Our Guarantee?
  • Pen & Paper

    Generous Break Clauses

    We understand that moving to a new IT provider is a big decision. Any company you speak to will make promises, but the proof is always in the delivery. That’s why we allow companies to cancel their agreement with us at any point during the first 6 months of the contract. This gives you enough time to make sure we are a good fit and that we are delivering on our promises (which we always do!).

  • Ticked Shield

    Money Back Guarantees for Missed SLAs

    SLAs are the backbone of any managed service. They indicate whether your IT provider is performing as they should be. But what are the consequences if your IT provider doesn’t meet them?
    At Circle Cloud, we’ve put a lower threshold in our general terms that allows you to cancel the contract if we hit it. But we’ve also gone one step further than this. We take every missed SLA seriously, so we refund the managed service cost for every user that experiences a missed SLA. The money is credited at the end of each month.

    (By the way, we don’t miss many!)

  • Padlocked Shield

    Cyber Resilience Within 30 Days

    Circle Cloud’s managed services are built around UK Government and Microsoft information security best practices. Not only will our onboarding process therefore get you to a cyber resilient state, but our slick process, built on years of refinement, mean we know how to get you there within 30 days.

    With us, the time it takes to onboard never gets out of hand. You can rest assured that you won’t end up waiting months before all your users are fully onboarded.

  • Ticked Rosset

    Cost Effective Onboarding

    Onboarding can often be costly, but we keep ours at a reasonable fixed cost. The savings we make from operational efficiency are passed onto you!

    We can onboard your devices into Intune, set up various Conditional Access policies, configure your entire tenant and set up Azure Information Protection, all for a low per user cost.

*Terms: OSG only applies to 3 year contracts // 30 days guarantee on cyber resilience is subject to customer cooperation during onboarding // Only applies to Managed Microsoft 365 agreements

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