Close Menu

Accessible Documents Policy

Using our documents

Circle Cloud publishes documents in a range of formats, including pdf, pptx, csv, xlsx and docx.

We want as many people as possible to be able to use those documents. For example, when we produce a document we make sure to:

  • provide an HTML option where possible
  • tag headings and other parts of the document properly, so screen readers can understand the page structure
  • make sure we include alt text alongside non-decorative images, so people who cannot see them understand what they’re there for
  • avoid using tables, except when we’re presenting data
  • write in plain English

How accessible our documents are

However, we know that some of our older documents (published before 23 September 2018) are not accessible. For example, some of them:

  • are just photocopies and are not marked up in a way that allows screen reader users to understand them
  • are not tagged up properly - for example, they do not contain proper headings
  • are not written in plain English

Such documents are exempt from the regulations, so we do not currently have any plans to make them accessible.

But if you need to access information in one of these document types, you can contact us and ask for an alternative format.

What to do if you cannot use one of our documents

If you need a document we’ve published in a different format:

  • email support@circlecloud.co.uk
  • call 0191 672 7012

We’ll consider the request and get back to you within 1 day.

Reporting accessibility problems with one of our documents

We’re always looking to improve the accessibility of our documents. If you find any problems not listed on this page or you think we’re not meeting accessibility requirements, contact Michael Povey (michael.povey@circlecloud.co.uk).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the accessibility of our documents

Circle Cloud is committed to making our documents accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The documents Circle Cloud publish are not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below.

Non accessible content

[Note: if your documents are fully compliant with the WCAG 2.1 AA standard, you can leave the ‘Non accessible content’ section out.

Otherwise, do not change the ’Non accessible content’ heading or the ‘The content listed below is non-accessible for the following reasons’ sentence - they’re legally required.

Do not change the ‘Non compliance with the accessibility regulations’, ‘Disproportionate burden’ and ‘Content that’s not within the scope of the accessibility regulations’ subheadings: they’re also legally required.]

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

[Note: In this subsection, list:

  • accessibility problems
  • which of the WCAG 2.1 AA success criteria the problem fails on
  • when you plan to fix the problem

Do not include any problems where you’re claiming disproportionate burden, or where the problem is outside the scope of the regulations (those should go in the subsections below).]

A few of our documents have diagrams. These images do not have a text alternative, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all diagrams by September 2020. When we publish new documents we’ll make sure our use of diagrams meets accessibility standards.

Disproportionate burden

[Note: in this subsection list:

  • accessibility problems you’re claiming would be a disproportionate burden to fix
  • which of the WCAG 2.1 AA success criteria the problem fails on

Bear in mind that something which is a disproportionate burden now will not necessarily be a disproportionate burden forever. If the circumstances change, your ability to claim disproportionate burden may change too.

If you’re not claiming disproportionate burden for anything, leave this subsection out.]

Content that’s not within the scope of the accessibility regulations

[Note: in this subsection list:

  • any accessibility problems that fall outside the scope of the accessibility regulations
  • which of the WCAG 2.1 AA success criteria the problem fails on

If there are not any problems outside the scope of the accessibility regulations, leave this subsection out.]

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix [example of non-essential document].

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested our documents

We last tested a sample of our documents on [date]. The test was carried out by [add name of organisation that carried out the test, or indicate that you did your own testing.]

We tested:

  • x type of document
  • y type of document
  • z type of document

[Note: provide a brief explanation of how you decided which documents to test. For example, you might have decided to test a representative sample of all your documents, plus a higher proportion of documents that relate directly to the services you provide. And an even higher proportion of documents that relate directly to services aimed at disabled people.]

What we’re doing to improve accessibility

[Note: provide a brief explanation of what you’re doing to improve accessibility. For example, if you’ve carried out a ‘disproportionate burden’ assessment and decided that making some of your older documents accessible right away would be a disproportionate burden for the organisation, talk about your plans to make them accessible in future.]

[Note: do not change the wording about when the page was prepared.]

This page was prepared on [date when it was first published]. It was last updated on [date when it was last updated].

Some of our happy clients...

Mark Arundale
Managing Director- Sine Consulting

We moved to Circle Cloud just over a year ago because our IT was costing us productivity. There was a lot of downtime and unpredictability, which made running our business harder than it needed to be. Circle Cloud have made things so much more straightforward. Their IT Management Plans are perfect for our needs as a small business. The service is so clear and well designed, we have regular reviews and now have a more proactive and professional provider

Beverly Goodall
Managing Director- Abacus Bean

As the owner of an accountancy practice, there’s so much to think about. I need to stay focussed on our own products and services and making sure our customers are looked after. That’s why working with Circle Cloud has been perfect. They’ve taken away any concerns I’ve had around information security. The initial 30 day onboarding process made such a big difference, and the support we’ve had since has been excellent.

Andy Craddock
Managing Director- Accurate Data Services

In our industry it is critical to be constantly focussed on information security. At Accurate Data Services Ltd we always deal with extremely sensitive data, so remaining one step ahead of IS risk is our top priority.  We wanted to work with Circle Cloud because there IS infrastructure design continuously ticks all of the right boxes, can be delivered quickly and is scaleable.  It really is a comfort to everyone in the business that Circle Cloud are there, constantly having our back and making sure that our IS systems are always best in class.

Tony Crocker
Managing Director- IWC Wills & Probate

Circle Cloud’s IT Managed Service has been brilliant for us. It really is focussed on the security side of things. That matters a lot. When you think about all the emails and information that get shared on a daily basis, there is always that worry that something important might slip through. But Circle Cloud have put everything in place to make sure we’re safe.

Mark Pendlebury
IT Manager- Cosatto Limited

Working with Circle Cloud to implement the transition of our ERP system and SQL server into Azure has been a great choice. They have shown great knowledge of the platform and it's possibilities and have worked closely with us to ensure key project milestones and testing phases were met resulting in a successful and on time go live. Furthermore, they have also offered great advice and help on licensing to ensure costs are kept to a minimum.

Deborah Hugill
IT Director- Nigel Wright Ltd

We needed to modernise our server infrastructure in order to enhance resilience, as well as improve accessibility for our European workforce.  This is why we decided to move to the cloud, however we needed a supplier that could help us on our journey. We found the perfect technology partner in Circle Cloud, who specialise specifically in the Microsoft Cloud. They moved all our applications and files to Microsoft Azure which has proven extremely robust, ticking all the boxes we needed it to.

Urfan Durrani
IT Director- Protec International

As a business we had various challenges from moving a legacy on premise exchange system into hosted Office365 environment. Our Office365 system offers the users almost guaranteed uptime, accessible from any place and device, whilst its management facilities make it easier to monitor and control. The commitment to quality and care by Circle Cloud, provided the management team with assurances.

Craig Kippling
Director- Studio Anyo

We needed a telephone system that offered the functionality of a PBX solution. Circle Cloud were the perfect partner to guide us. They demonstrated how Microsoft Teams itself could be used as our full, business-wide telephone solution. They scoped our requirements and migrated our group to Microsoft Business Voice, which bolts seamlessly onto Microsoft Teams.  Our decentralised workforce can now make and receive business calls from anywhere using mobile apps and laptop headsets. This has proven invaluable over the last year and will assist in our future growth. 

Rebecca Pendlebury
Customer Care Manager- Scamp & Dude

As our Customer Care team grew we soon realised we needed to open up forms of contact for our customers. We also needed a system that was flexible and easy to use. As we already used Teams, it felt natural to incorporate Teams Voice and we couldn’t be happier with the result. As a result of Circle Cloud’s recommendations, implementation and training, we now have a happy team and customers.

Ian Burns
IT Services Manager- Waterton Academy

Circle Cloud’s offer of Office 365 security audits catered for every aspect of the brief, however it excelled in the way it was delivered to us as a customer. The added value area of mapping out detailed next steps alongside flagged areas was highly valued and demonstrated their unique ethos of being able to provide an external sound board/advisory presence and where needed, action change by their internal staff as a commissioned service. Based on the experience we had from Circle Cloud, including value for money, the accuracy and attentiveness from staff, we have now adopted the company as our external consultant for Microsoft cloud technologies.

John Painter
IT Systems & Development Manager- Denbury Homes

In November 2021 Circle Cloud were engaged after a shortlisting process, for a time sensitive tenant to tenant domain migration following a business separation- each tenant being wholly separate to the other. Several companies were contacted and their tools assessed, but none could provide a ‘one stop shop’. The expectation was that end users would see no visible difference with regards to experience or content, with the exception of a new temporary password and new MFA registration process. Circle Cloud were able to achieve this within the tight deadline. Denbury Homes are happy to recommend Circle Cloud for Office 365 and Azure Cloud to Cloud migrations, as well as On Premise to Cloud migrations.

Circle Cloud Limited
Company

Circle Cloud Ltd.
Fusion Hive
North Shore Road
TS18 2NB

  0191 672 7012
  info@circlecloud.co.uk
Products
Company
Social
Accreditation
  • ISO/IEC 27001
    Cert Number: IS 697 097
  • Cyber Essentials Certified
Site by Calm Digital Limited
© 2024 Circle Cloud Ltd.
Drop us a message...
Open Menu Open Menu
Contact Us
Open Menu Open Menu
CONTACT US