Circle Cloud are experts at providing IT Helpdesk Support
Office 365

IT Helpdesk Support

We understand that the backbone of any IT support agreement is excellent Helpdesk Support. That’s why we’ve included access to our IT Service Desk in our SME IT Support package. We pride ourselves on offering outstanding user experience. When you call our IT support engineer, they won’t just take your details and arrange a callback. They will try and resolve your issue immediately over the phone. We have a ticketing system that means you get updates on any issues you raise with us. We manage all cases from the point of entry, all the way through to closure. Here is an overview of what’s included as part of our IT Helpdesk Support.

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Information Security Support

Moving your business to the cloud is an ideal way to give your Information Security Support a boost. The cloud provides you with on-demand IT, which can help reduce your costs significantly. Plus, it's easier for employees to collaborate and work remotely without having the added expense of office space. It also allows you to take advantage of new tools as they come out without investing in them up front.

Reactive Support

As well as offering general IT Support, we want to make sure you get the most out of your Microsoft 365 platform. Circle Cloud provide support for issues that might happen when using products such as Outlook, OneDrive, SharePoint or Teams. Our helpdesk will be on hand to advise and fix issues with any of these products or services.

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Service Requests

Specific service requests are included in our SME IT Support Package. We will help you with adds, moves and changes within Microsoft 365. We include the following as part of the service:

  • Creating of new users and providing them with access to the relevant services
  • Providing or changing an existing user’s level of access to a resource within Office 365, such as mailboxes, Teams, SharePoint etc.

Information Security Support

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Moving your business to the cloud is an ideal way to give your Information Security Support a boost. The cloud provides you with on-demand IT, which can help reduce your costs significantly. Plus, it's easier for employees to collaborate and work remotely without having the added expense of office space. It also allows you to take advantage of new tools as they come out without investing in them up front.

Reactive Support

image alt

As well as offering general IT Support, we want to make sure you get the most out of your Microsoft 365 platform. Circle Cloud provide support for issues that might happen when using products such as Outlook, OneDrive, SharePoint or Teams. Our helpdesk will be on hand to advise and fix issues with any of these products or services.

Service Requests

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Specific service requests are included in our SME IT Support Package. We will help you with adds, moves and changes within Microsoft 365. We include the following as part of the service:

  • Creating of new users and providing them with access to the relevant services
  • Providing or changing an existing user’s level of access to a resource within Office 365, such as mailboxes, Teams, SharePoint etc.
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